Terms and Conditions

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Southern Air, Inc. ("Company," "we," "us," or "our"), a family-owned HVAC company located in Tuscaloosa, Alabama, concerning your access to and use of our website and HVAC services.

By accessing our website or requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Services Provided

Southern Air, Inc. provides heating, ventilation, and air conditioning (HVAC) services including but not limited to:

• HVAC system installation (air conditioners, heat pumps, furnaces, mini-splits, package units)
• HVAC system repair and diagnostics
• Preventive maintenance and tune-ups
• Indoor air quality solutions
• Sheet metal fabrication
• Commercial HVAC services
• Emergency HVAC service

We specialize in Tempstar, Mitsubishi Electric, Lochinvar, and Weil McLain equipment while servicing all major HVAC brands.

Service Area

Southern Air, Inc. provides services throughout West Alabama, including but not limited to:

• Tuscaloosa, AL
• Northport, AL
• Moundville, AL
• Duncanville, AL
• Coker, AL
• Indian Hills, AL

Service availability outside these areas may be limited. Please contact us to confirm service availability for your location.

Estimates and Pricing

Service Estimates

We provide estimates for HVAC services based on our assessment of your equipment and needs. Estimates are provided in good faith based on visible conditions and information available at the time of assessment.

• Estimates for installation projects are typically provided in writing
• Repair estimates may be provided verbally or in writing
• Final costs may vary if additional work or parts are required beyond the original scope
• We will communicate any additional costs before proceeding with work beyond the original estimate

Service Call and Diagnostic Fees

A service call fee may apply for diagnostic visits. This fee covers the technician's time to travel to your location and diagnose the issue. If you authorize repairs, the diagnostic fee may be applied toward the repair cost, depending on the service performed.

Payment Terms

Payment is due upon completion of services unless other arrangements have been made in writing. We accept:

• Cash
• Check
• Major credit cards
• Financing through Wells Fargo (subject to credit approval)

For installation projects, a deposit may be required before work begins, with the balance due upon completion.

Warranties

Manufacturer Warranties

New HVAC equipment installed by Southern Air, Inc. includes manufacturer warranties covering parts for specified periods. Warranty terms vary by manufacturer and equipment type. We will provide warranty information specific to your equipment at the time of installation.

Important: Most manufacturer warranties require proof of annual professional maintenance to remain valid. Failure to maintain your equipment as recommended may void manufacturer warranty coverage.

Labor Warranty

Southern Air, Inc. warranties our workmanship on installation and repair services. Labor warranty periods vary by service type and will be communicated at the time of service. Our labor warranty covers defects in workmanship under normal use conditions.

Warranty Exclusions

Warranties do not cover:

• Damage caused by improper use, neglect, or lack of maintenance
• Damage caused by power surges, lightning, floods, or other acts of nature
• Damage caused by unauthorized repairs or modifications
• Normal wear and tear on consumable parts (filters, batteries, etc.)
• Pre-existing conditions not related to our work
• Damage caused by pests, rodents, or environmental factors

Customer Responsibilities

To ensure quality service and maintain warranty coverage, customers agree to:

• Provide Access: Ensure safe, clear access to HVAC equipment for service and maintenance
• Accurate Information: Provide accurate information about equipment history and problems
• Maintenance: Perform basic maintenance tasks such as regular filter changes
• Professional Service: Use qualified professionals for all HVAC repairs and maintenance
• Timely Communication: Report problems promptly to prevent further damage
• Safe Environment: Maintain a safe working environment for our technicians
• Utility Access: Ensure electricity and gas (where applicable) are available for system testing

Scheduling and Cancellation

Appointment Scheduling

We schedule appointments during our regular business hours (Monday-Friday, 8AM-4:30PM) and provide appointment windows to accommodate service scheduling needs. We make every effort to arrive within scheduled windows but cannot guarantee exact arrival times due to the variable nature of service work.

Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice when possible. This allows us to offer the appointment time to other customers and maintain efficient scheduling.

Missed Appointments

If our technician arrives for a scheduled appointment and no one is available to provide access, a trip charge may apply. We will attempt to contact you before leaving and reschedule at your convenience.

Emergency Service

Southern Air, Inc. provides emergency HVAC service for urgent situations. Emergency service is available for:

• Complete heating failure during cold weather
• Complete cooling failure during dangerous heat conditions
• Gas leaks or safety concerns
• Carbon monoxide detector activation related to HVAC equipment
• Water damage from HVAC system failures

Emergency service rates may differ from standard service rates. Our team will communicate applicable rates when you call for emergency service.

Permits and Inspections

HVAC installation work in Tuscaloosa and surrounding areas requires permits and inspections to ensure compliance with building codes and safety standards. Southern Air, Inc.:

• Obtains all required permits for installation projects
• Schedules required inspections with local authorities
• Ensures work meets or exceeds applicable codes
• Provides documentation of permits and inspections upon request

Permit fees are typically included in installation quotes unless otherwise specified.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Southern Air, Inc.'s liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for damage to property not directly caused by our negligence
• We are not liable for delays caused by factors beyond our reasonable control

These limitations apply to all claims, whether based on warranty, contract, negligence, or any other legal theory.

Indemnification

You agree to indemnify and hold harmless Southern Air, Inc., its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your breach of these Terms
• Your misuse of our services
• Your violation of any applicable laws or regulations
• Any false or misleading information you provide

Website Terms of Use

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Southern Air, Inc. or its content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

Website Accuracy

We make reasonable efforts to ensure information on our website is accurate and current. However, we do not warrant that all information is complete, accurate, or current. Product specifications, pricing, and availability are subject to change without notice.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of linked sites.

Prohibited Uses

You agree not to use our website to:

• Violate any applicable laws or regulations
• Transmit harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Collect information about other users without consent

Dispute Resolution

We value our customer relationships and strive to resolve any concerns promptly and fairly. If you have a dispute regarding our services:

1. Contact Us First: Please contact our office at 205-391-1885 to discuss your concern. Most issues can be resolved through direct communication.
2. Written Complaint: If the matter is not resolved, submit a written description of your complaint and we will respond within a reasonable timeframe.
3. Mediation: If direct resolution is not possible, both parties agree to attempt mediation before pursuing legal action.

These Terms shall be governed by and construed in accordance with the laws of the State of Alabama. Any legal action arising from these Terms shall be brought in the appropriate courts of Tuscaloosa County, Alabama.

Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

Changes to These Terms

Southern Air, Inc. reserves the right to modify these Terms at any time. Changes become effective when posted on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically for updates.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Southern Air, Inc. regarding your use of our website and services. These Terms supersede any prior agreements or communications regarding these matters.

Contact Us

If you have questions about these Terms and Conditions, please contact us: